We've heard from various sources that some rental companies will tell our customers that the insurance policy they have with us isn't valid for the rental.
Typically, this is a scare tactic used by the rental company to try and force customers into buying their cover. They generally do this because they're renting out their vehicles so cheap, they need to sell 'add-on' insurance to make any money.
Which? conducted some undercover research on these tactics and the below link is a video of their findings that we thought might be helpful to share.
The link above is from an independent consumer rights company, the views and statements made in it do not reflect ReduceMyExcess and we accept no responsibility for the content.