I need to make a claim

If you need to make a claim on your Eversure Cycle Insurance policy, rest assured we aim to make the claim process simple and efficient.

On the happening of any event which may give rise to a claim you shall give immediate notice, as soon as you become aware to;

1. the police in respect of any theft or malicious damage, and
2. to Direct Group Property Services;

Quoting scheme reference number 05268A

Within 30 days of notifying us, you shall supply, at your own expense, full details of the claim in writing together with any supporting information, evidence of ownership and proofs which we may reasonably require including proof of purchase.

You shall give such information and assistance as we may reasonably require to substantiate any claim and where requested provide proof of your identity prior to settlement of any claim.

In respect of public liability claims, you must send us any claim, writ or summons as soon as you receive it. Do not negotiate, pay or settle, admit or deny any claim without our written permission. You must also notify us in writing of any impending prosecution inquest or fatal accident enquiry.

Direct Group Property Services are an insurers agent and in the matters of a claim act on behalf of the underwriters.

Please Note: Direct Group Property Services has become Ryan Direct Group, combining the latest technology with great customer service to provide insurance solutions to some of the UK’s best known insurance and retail brands.